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| 1. Comdev Customer Helpdesk v2.0
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| Allows you to establish an online support centre for your customers. Key features: automatic reply, canned texts,
, customer add comments and upload attachments, ticket history & tracking, set ticket status, flag & unflag ticket,
add support issues, customizable email contents. Add helpdesk request and reply directly to FAQ (integrate with Comdev FAQ Support). Installation Wizard, easily plugin with single PHP snippet. OSCommerce compatible. FREE Installation Support. |
| [Version: 1.0]
[Cost: $59.00] [Platforms: Linux, Windows] |
| [Rating: 0.00]
[Votes: 0] |
 Rate This Link  Comments (0)  Broken Link? |
| 2. KnowledgeBuilder
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| With all the standard knowledge base features along with the powerful glossary, instant response, no limit on category depths, WYSIWYG editor for articles, central language file, advanced searching, ability for users to ask questions, multiple admins, multiple layout styles, customization options, rating, emailing, printing, and saving options, related articles, attachment options, statistics, and so much more. View our online feature tour or functional demo today! |
| [Version: N/A]
[Cost: N/A] [Platforms: N/A] |
| [Rating: 0.00]
[Votes: 0] |
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3. Customer Support Manager
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| The Omnistar Live customer support solution gives you the ability to chat with all your web site visitors in real time, manage a dynamic help desk and customize your own knowledge base. |
| [Version: 3.1]
[Cost: $99.95/yea] [Platforms: Linux] |
| [Rating: 10.00]
[Votes: 1] |
| Rate This Link Comments (0) Broken Link? |
4. Itbill
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| Complete turnkey helpdesk trouble ticket system and billing package all rolled into one. Many Many features include intergrated PayPal, email, messaging, notifies, and more... |
| [Version: 1.1.0]
[Cost: 99.00] [Platforms: All] |
| [Rating: 1.00]
[Votes: 1] |
| Rate This Link Comments (0) Broken Link? |
| 5. PHP Live! Support
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| new! Chat icons for EACH department! [ more info ... ] Initiate Chat (Proactive/Client Pull) more info ... Run under YOUR Domain * Run on YOUR Server Provide Support from ANY computer ANYWHEREwith no additional software installation. 100% web based! View traffic as they enter your site! (live traffic monitor) PUSH Webpages and images Online/Offline icons Canned Responses Canned Commands, and much more |
| [Version: $99]
[Cost: Unix, Win] [Platforms: N/A] |
| [Rating: 10.00]
[Votes: 2] |
| Rate This Link Comments (0) Broken Link? |
| 6. phpLiveChat
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| -Instant notification to initiate chat sessions when you're online! (via it's own *QUIET* paging system - no clicking!) -Department-specific paging available (Sales, Support, etc...)! -Ability to transfer chats to, or talk with multiple technicians! -Ability for multiple departments (Sales, Support, etc...)! -Push webpages to customer (opening a browser on customer side)! -Canned messages/responses you create yourself! -Show user's I.P. address, Host name, Browser, and Operating System! -Sound events! (you can enable/disable) -Create "Super User" to prevent employees from deleting previous chats (Quality Assurance)! -Place users on hold if you need to get another call, or look up something for them! and much more.... |
| [Version: $69.99]
[Cost: Unix, Linu] [Platforms: N/A] |
| [Rating: 1.00]
[Votes: 8] |
| Rate This Link Comments (0) Broken Link? |
| 7. phpTickets
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| This is the very simple php script we use at inetflex to manage a hundred of emails per day. We currently do not have a high volume of support tickets to manage, so this tool is quite simple and could be a good base for a system that could handle more volume. |
| [Version: free (GPL)]
[Cost: Unix] [Platforms: N/A] |
| [Rating: 1.00]
[Votes: 1] |
| Rate This Link Comments (0) Broken Link? |
| 8. Dapper Desk
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| Dapper Desk is an online help desk tool that companies utilize to provide faster and better support to their customers. Dapper Desk helps you organize your customer support requests. Better organization helps to ensure that your customers do not get lost in the day to day shuffle of running your business. |
| [Version: $699/$899]
[Cost: Linux] [Platforms: N/A] |
| [Rating: 0.00]
[Votes: 0] |
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| 9. DeskPRO
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| Deskpro is an integrated script to manage your customer sales and support [other uses]. It uses a fully scaleable mySQL database backend and allows for unlimited flexibility in implementation. |
| [Version: $795]
[Cost: Unix, Win] [Platforms: N/A] |
| [Rating: 0.00]
[Votes: 0] |
| Rate This Link Comments (0) Broken Link? |
10. Double Choco Latte
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| Double Choco Latte is a package that provides basic project management capabilities, time tracking on tasks, call tracking, email notifications, online documents, statistical reports, a report engine, and more features are either working or being developed/planned. It is licensed under the GPL (GNU Public License), which means it is free to study, distribute, modify, and use. |
| [Version: Free (GPL]
[Cost: Unix] [Platforms: N/A] |
| [Rating: 6.50]
[Votes: 2] |
| Rate This Link Comments (0) Broken Link? |
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