PHP Helpdesk  |
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| * Add/Modify/Delete users* Add/Modify/Delete departments/companies (ex. IT Dept, Helpdesk, Applications, HR)* Add/Modify/Delete categories for each department/company* Add/Modify trouble ticket/job information* Add/Modify/Delete parts* Add events associated with each ticket* Add time/parts to each event* Modify/Authorize/Update jobs/trouble tickets* Close jobs/trouble tickets* Open already closed tickets* Generate reports on response time, resolution time, and associated trouble tickets with each computer ID |
| Rating: [9.00] Votes: [1] Hits: [874] |
| gcdb |
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| gcdb is an aesthetically pleasing MySQL/PHP billing database. It supports Customer, Payment, Invoice, Account, and Trouble Ticket entries. Meant for ISP, Hosting, or general billing. |
| Rating: [0.00] Votes: [0] Hits: [557] |
| phpTickets |
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| This is the very simple php script we use at inetflex to manage a hundred of emails per day. We currently do not have a high volume of support tickets to manage, so this tool is quite simple and could be a good base for a system that could handle more volume. |
| Rating: [1.00] Votes: [1] Hits: [456] |
| Information Resource Manager |
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| IRM is a Web-based asset and problem tracking system built for IT departments and helpdesks. It keeps detailed information, both hardware and software, about each computer, as well as a complete history of all work requests ever placed. |
| Rating: [0.00] Votes: [0] Hits: [433] |
| phpManager |
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| -Fully Template Based -Multiple Language Suppor -Downloadable Themes -Easily Customisable -Design Your Own Theme!!! |
| Rating: [10.00] Votes: [2] Hits: [381] |
| mhd |
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| Management of tickets (add, modify, delete) Support tickets is what the whole thing is about.Management of users (add, modify, delete) Users are the tech personell answering support tickets.Management of clients (add, modify, delete) Clients are the people submitting tickets.Management of Departments You can (should) assign users and clients to departments.Management of Categories You can (should) setup ticket categories for the system, and much more... |
| Rating: [0.00] Votes: [0] Hits: [358] |
| Double Choco Latte |
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| Double Choco Latte is a package that provides basic project management capabilities, time tracking on tasks, call tracking, email notifications, online documents, statistical reports, a report engine, and more features are either working or being developed/planned. It is licensed under the GPL (GNU Public License), which means it is free to study, distribute, modify, and use. |
| Rating: [6.50] Votes: [2] Hits: [349] |
| Itbill |
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| Complete turnkey helpdesk trouble ticket system and billing package all rolled into one. Many Many features include intergrated PayPal, email, messaging, notifies, and more... |
| Rating: [1.00] Votes: [1] Hits: [337] |
| The PHP Support Desk |
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| -Customizable header, footer, images, and colors -PHP & MySQL based data system for fast data retrieval and display -PHP & MySQL use less server resources -Ticket ID number generation -Unlimited customers Unlimited technicians/customer service reps -Complete implementation of email functions -All calls are logged -Reports automatically generated, and much more... |
| Rating: [1.00] Votes: [1] Hits: [273] |
| phpLiveChat |
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| -Instant notification to initiate chat sessions when you're online! (via it's own *QUIET* paging system - no clicking!) -Department-specific paging available (Sales, Support, etc...)! -Ability to transfer chats to, or talk with multiple technicians! -Ability for multiple departments (Sales, Support, etc...)! -Push webpages to customer (opening a browser on customer side)! -Canned messages/responses you create yourself! -Show user's I.P. address, Host name, Browser, and Operating System! -Sound events! (you can enable/disable) -Create "Super User" to prevent employees from deleting previous chats (Quality Assurance)! -Place users on hold if you need to get another call, or look up something for them! and much more.... |
| Rating: [1.00] Votes: [8] Hits: [238] |
| Dapper Desk |
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| Dapper Desk is an online help desk tool that companies utilize to provide faster and better support to their customers. Dapper Desk helps you organize your customer support requests. Better organization helps to ensure that your customers do not get lost in the day to day shuffle of running your business. |
| Rating: [0.00] Votes: [0] Hits: [241] |
| PHP Live! Support |
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| new! Chat icons for EACH department! [ more info ... ] Initiate Chat (Proactive/Client Pull) more info ... Run under YOUR Domain * Run on YOUR Server Provide Support from ANY computer ANYWHEREwith no additional software installation. 100% web based! View traffic as they enter your site! (live traffic monitor) PUSH Webpages and images Online/Offline icons Canned Responses Canned Commands, and much more |
| Rating: [10.00] Votes: [2] Hits: [206] |
| Comdev Customer Helpdesk v2.0 |
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| Allows you to establish an online support centre for your customers. Key features: automatic reply, canned texts, , customer add comments and upload attachments, ticket history & tracking, set ticket status, flag & unflag ticket, add support issues, customizable email contents. Add helpdesk request and reply directly to FAQ (integrate with Comdev FAQ Support). Installation Wizard, easily plugin with single PHP snippet. OSCommerce compatible. FREE Installation Support. |
| Rating: [0.00] Votes: [0] Hits: [204] |
| DeskPRO |
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| Deskpro is an integrated script to manage your customer sales and support [other uses]. It uses a fully scaleable mySQL database backend and allows for unlimited flexibility in implementation. |
| Rating: [0.00] Votes: [0] Hits: [195] |
| Support Center |
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| Support Center is a fully automated help desk system that increase the productivity and efficiency of your support staff. It is an ideal solution for companies with one or more than one technician who require to support several users. Support Center incorporates many features to streamline support and improve customer satisfaction. |
| Rating: [0.00] Votes: [0] Hits: [184] |
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