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| 11. Dapper Desk
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| Dapper Desk is an online help desk tool that companies utilize to provide faster and better support to their customers. Dapper Desk helps you organize your customer support requests. Better organization helps to ensure that your customers do not get lost in the day to day shuffle of running your business. |
| [Version: $699/$899]
[Cost: Linux] [Platforms: N/A] |
| [Rating: 0.00]
[Votes: 0] |
 Rate This Link  Comments (0)  Broken Link? |
| 12. DeskPRO
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| Deskpro is an integrated script to manage your customer sales and support [other uses]. It uses a fully scaleable mySQL database backend and allows for unlimited flexibility in implementation. |
| [Version: $795]
[Cost: Unix, Win] [Platforms: N/A] |
| [Rating: 0.00]
[Votes: 0] |
| Rate This Link Comments (0) Broken Link? |
13. Double Choco Latte
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| Double Choco Latte is a package that provides basic project management capabilities, time tracking on tasks, call tracking, email notifications, online documents, statistical reports, a report engine, and more features are either working or being developed/planned. It is licensed under the GPL (GNU Public License), which means it is free to study, distribute, modify, and use. |
| [Version: Free (GPL]
[Cost: Unix] [Platforms: N/A] |
| [Rating: 6.50]
[Votes: 2] |
| Rate This Link Comments (0) Broken Link? |
| 14. gcdb
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| gcdb is an aesthetically pleasing MySQL/PHP billing database. It supports Customer, Payment, Invoice, Account, and Trouble Ticket entries. Meant for ISP, Hosting, or general billing. |
| [Version: Free (GPL)]
[Cost: PHP4] [Platforms: N/A] |
| [Rating: 0.00]
[Votes: 0] |
| Rate This Link Comments (0) Broken Link? |
| 15. Information Resource Manager
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| IRM is a Web-based asset and problem tracking system built for IT departments and helpdesks. It keeps detailed information, both hardware and software, about each computer, as well as a complete history of all work requests ever placed. |
| [Version: Free (GPL)]
[Cost: N/A] [Platforms: N/A] |
| [Rating: 0.00]
[Votes: 0] |
| Rate This Link Comments (0) Broken Link? |
| 16. mhd
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| Management of tickets (add, modify, delete) Support tickets is what the whole thing is about.Management of users (add, modify, delete) Users are the tech personell answering support tickets.Management of clients (add, modify, delete) Clients are the people submitting tickets.Management of Departments You can (should) assign users and clients to departments.Management of Categories You can (should) setup ticket categories for the system, and much more... |
| [Version: free]
[Cost: N/A] [Platforms: N/A] |
| [Rating: 0.00]
[Votes: 0] |
| Rate This Link Comments (0) Broken Link? |
17. PHP Helpdesk
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| * Add/Modify/Delete users* Add/Modify/Delete departments/companies (ex. IT Dept, Helpdesk, Applications, HR)* Add/Modify/Delete categories for each department/company* Add/Modify trouble ticket/job information* Add/Modify/Delete parts* Add events associated with each ticket* Add time/parts to each event* Modify/Authorize/Update jobs/trouble tickets* Close jobs/trouble tickets* Open already closed tickets* Generate reports on response time, resolution time, and associated trouble tickets with each computer ID |
| [Version: free]
[Cost: MySQL] [Platforms: N/A] |
| [Rating: 9.00]
[Votes: 1] |
| Rate This Link Comments (0) Broken Link? |
18. phpManager
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| -Fully Template Based -Multiple Language Suppor -Downloadable Themes -Easily Customisable -Design Your Own Theme!!! |
| [Version: $20 - $40]
[Cost: Linux, Raq] [Platforms: N/A] |
| [Rating: 10.00]
[Votes: 2] |
| Rate This Link Comments (0) Broken Link? |
| 19. Support Center
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| Support Center is a fully automated help desk system that increase the productivity and efficiency of your support staff. It is an ideal solution for companies with one or more than one technician who require to support several users. Support Center incorporates many features to streamline support and improve customer satisfaction. |
| [Version: $99.95]
[Cost: Unix] [Platforms: N/A] |
| [Rating: 0.00]
[Votes: 0] |
| Rate This Link Comments (0) Broken Link? |
20. The PHP Support Desk
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| -Customizable header, footer, images, and colors -PHP & MySQL based data system for fast data retrieval and display -PHP & MySQL use less server resources -Ticket ID number generation -Unlimited customers Unlimited technicians/customer service reps -Complete implementation of email functions -All calls are logged -Reports automatically generated, and much more... |
| [Version: $150]
[Cost: Unix] [Platforms: N/A] |
| [Rating: 1.00]
[Votes: 1] |
| Rate This Link Comments (0) Broken Link? |
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